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If you are interested in purchasing any products from Gene Gain Pro Ltd you can talk live to members of our sales team via our website live chat feature, which is located at the bottom right-hand corner of every page. We find this to be the most convenient way to communicate and to answer questions promptly. Or alternatively you can contact our sales department by filling out the enquiry section at the bottom of the homepage, or emailing us directly at sales@genegainpro.com. We always respond to all our enquiries without any delays.

We have an international trade division that is managed by expatriates. Our sales force is a combination of both Western and Chinese sales representatives. They are all university graduates, speak fluent English and have undergone formal job training within the company. They will assist you in a professional, timely manner.

If you want to request prices about any products they will issue you with a full product pricelist and details of how to make your payment. Or if you are just making an enquiry and would like to discuss a particular product in detail, they will gladly provide you with as much information as possible. Most of our sales team have been with the company for numerous years and they are extremely knowledgeable about all the products we supply.

Payment processes are through bank transfer direct to our company bank account. You can also make payments using T/T, Western Union, Money Gram and PayPal.

We are not an online store with shopping cart facilities so therefore we do not take online credit card payments.

Most of our products are readily available and always in stock, such as peptides, HGH, finished steroid oils, tablets and teeth whitening kits. However when you purchase raw powders or semi-finished oils we need a time-frame to prepare your order, which is usually a 2-3 days. Raw powders and semi-finished steroid oils need to be formulated individually by our laboratory technicians and then packaged securely before shipping.